Effective Date: 2010 | Last Updated: May 5, 2025

Honest Solutions, LLC dba Mechman Alternators · 1035 Data Lane · Knoxville, TN 37932

IMPORTANT NOTICE: THESE TERMS CONTAIN LIMITATIONS ON WARRANTIES, A LIMITATION OF LIABILITY, A SHORTENED LIMITATIONS PERIOD FOR CERTAIN CLAIMS, AN INDEMNIFICATION OBLIGATION (FOR COMMERCIAL BUYERS), AND A TENNESSEE FORUM SELECTION CLAUSE (WITH A SMALL-CLAIMS CARVE-OUT FOR CONSUMERS). PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER OR USING THIS WEBSITE.

By accessing or using the Mechman Alternators website, services, or products, you agree to be bound by these Terms and Services ("Terms"). If you do not agree with any part of these Terms, do not access or use our website, services, or products. These Terms constitute a binding agreement between you and Honest Solutions, LLC dba Mechman Alternators ("Company," "Mechman," "we," "our," or "us"). Please read carefully.

1. Introduction
1.1. These Terms govern your use of www.mechman.com, all related subdomains, and all products and services sold through Mechman Alternators, including direct phone and email orders.
1.2. By placing an order, clicking "I agree" or any equivalent acceptance mechanism at checkout, or otherwise engaging with our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, including any policies referenced or incorporated herein.
1.3. These Terms apply to all purchasers, including individual consumers, businesses, dealers, distributors, and installers. Where Buyer is a dealer, distributor, or other commercial purchaser operating under a separately executed agreement with Mechman, the terms of that separate agreement govern in case of conflict, except that the Indemnification, Limitation of Liability, Warranty, Dispute Resolution, Survival, and any other provisions designated as material of these Terms apply to Buyer unless expressly modified in that separate agreement.
1.4. Acceptance and Electronic Records. You agree that the affirmative action of placing an order through our website (including clicking "Place Order," "Pay Now," or any equivalent button), submitting an order by phone or email, or signing a written order acknowledgment constitutes your assent to these Terms. You consent to receive these Terms, order confirmations, shipping notifications, warranty communications, and other transaction-related records in electronic form, and you acknowledge that electronic records and electronic signatures have the same legal force and effect as paper records and handwritten signatures under the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and the Tennessee Uniform Electronic Transactions Act (Tenn. Code Ann. § 47-10-101 et seq.). You may withdraw consent to electronic records by contacting contact@mechman.com, but doing so may, at Mechman's discretion, delay or prevent order fulfillment.
1.5. If any provision of these Terms is held unenforceable as to a particular consumer transaction under the law of a state with mandatory consumer protections that override the choice-of-law clause in Section 15, that provision shall be enforced to the maximum extent permitted in that state, and the remainder of these Terms shall remain in effect.

2. Use of Services
2.1. You must be at least 18 years of age and legally capable of entering into a binding contract to use our services or place an order.
2.2. You agree not to use our services for any unlawful or unauthorized purpose, including the misuse of technical specifications, manufacturing details, intellectual property, or proprietary information.
2.3. We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to any person or entity at our discretion, with or without cause and with or without notice, except where prohibited by law.
2.4. You agree to provide accurate, current, and complete information when placing an order, including billing and shipping addresses, contact information, and vehicle application details.

3. Product Information and Specifications
3.1. Mechman makes reasonable efforts to provide accurate product descriptions, specifications, fitment data, photographs, pricing, and availability. However, we do not warrant that product information is error-free, complete, current, or reliable.
3.2. Product photographs are representative only. Actual product appearance may vary, particularly for B-Stock, refurbished, or custom-finished units.
3.3. Pricing Errors. Pricing is subject to change without notice. In the event of a pricing error on the website, Mechman will notify the affected buyer within forty-eight (48) hours of order placement and offer the buyer the option to (a) accept the order at the corrected price; or (b) cancel the order for a full refund. If the buyer does not respond within seven (7) calendar days of Mechman's notice, the order will be cancelled and refunded in full.
3.4. Fitment information provided through the website is based on original equipment manufacturer (OEM) configuration. Fitment for modified, custom, or non-OEM applications is not guaranteed and is the buyer's sole responsibility to verify prior to purchase. Mechman recommends installation by a qualified automotive electrician or technician.
3.5. Technical specifications including amperage output, voltage regulation, and physical dimensions are nominal values. Actual performance may vary based on application, installation quality, ambient conditions, electrical system characteristics, and other factors outside Mechman's control.

4. Intellectual Property
4.1. All content on the Mechman website, including text, graphics, logos, photographs, product designs, technical drawings, software, video, and audio, is the property of Honest Solutions, LLC dba Mechman Alternators or its licensors and is protected by United States and international intellectual property laws.
4.2. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content on this website without prior written consent from Mechman Alternators.
4.3. The Mechman name, logo, and product model names are trademarks of Honest Solutions, LLC dba Mechman Alternators. Unauthorized use is strictly prohibited.
4.4. Buyers may not use Mechman product photographs, descriptions, or marketing materials for resale, marketplace listings (including but not limited to eBay, Amazon, and Facebook Marketplace), or third-party websites without prior written authorization.

5. Orders, Payments, and Pricing
5.1. All orders are subject to acceptance by Mechman. We reserve the right to decline or cancel any order for any reason, including but not limited to suspected fraud, pricing errors, product unavailability, or buyer non-compliance with these Terms.
5.2. Payment is due in full at the time of order placement unless otherwise agreed in writing. Accepted payment methods are listed at checkout.
5.3. By providing a payment method, you authorize Mechman to charge the full order amount, including applicable taxes, shipping, and any optional services selected at checkout.
5.4. Mechman reserves the right to verify billing and shipping information prior to releasing any order. Verification may include but is not limited to address validation, payment confirmation with the issuing bank, and direct contact with the buyer. Orders that cannot be verified may be cancelled.
5.5. Refunds, when issued, are at Mechman's sole discretion and are governed by these Terms and the specific product category provisions herein. Customized, special-order, B-Stock, and modified products are not eligible for refunds under any circumstance. Fully Guaranteed Package Protection claims are governed exclusively by Section 7. B-Stock products are governed exclusively by Section 8.
5.6. Sales tax is collected where required by law. Buyers in tax-exempt states or with valid resale certificates are responsible for providing documentation prior to order placement.
5.7. Promotional codes, discounts, and trade-in offers are subject to terms and exclusions stated at the time of the offer. Promotional codes cannot be combined or stacked unless expressly permitted. B-Stock and final-sale products are not eligible for promotional discounts.
5.8. Battle of the Forms (Commercial Purchasers). For purchasers acting in a commercial capacity (including dealers, distributors, OEMs, and resellers), Mechman objects to and rejects any additional or different terms contained in any purchase order, acknowledgment, invoice, or other communication issued by Buyer, regardless of whether such terms are accepted, performed against, or otherwise acknowledged in routine course of business by Mechman. Mechman's acceptance of any commercial order is expressly conditioned on Buyer's assent to these Terms. To the extent any pre-printed or boilerplate buyer terms are deemed incorporated under Tenn. Code Ann. § 47-2-207, those terms are deemed material alterations and are not part of the contract. This Section 5.8 does not apply to terms separately negotiated and executed in writing by an authorized officer of Mechman.

6. Shipping, Delivery, and Risk of Loss
6.1. Mechman ships from Knoxville, Tennessee, primarily via FedEx. Shipping methods, transit times, and rates are quoted at checkout and are estimates only.
6.2. Standard processing time for in-stock automotive alternators is 7-10+ business days from the date of order placement. Custom-painted, custom-built, and special-order products may require additional time as quoted at order placement. Processing time is separate from carrier transit time.
6.3. Federal Mail Order Rule (16 CFR § 435). If Mechman cannot ship a product within thirty (30) days of order placement (or, if a different shipment date is clearly stated at the time of order, by that stated date), Mechman will, prior to expiration of that period, send Buyer notice by email of the revised expected shipment date and offer Buyer the option to (a) consent to the delay; or (b) cancel the order for a full refund. If Buyer does not affirmatively consent within the time period stated in the notice, Mechman will cancel the order and refund all amounts paid within seven (7) business days. Mechman maintains internal records of order dates, ship dates, delay notices, consents, and cancellations for the period required by the Federal Trade Commission. This Section 6.3 implements the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) and applies to all orders placed by buyers in the United States.
6.4. VIP Build / Expedited Processing. Expedited build (VIP 2-Day Build Upgrade) is available at additional cost on eligible products. VIP build accelerates production time only and does not include expedited shipping. Expedited shipping is a separate service and must be requested and paid for separately.
6.5. Risk of Loss — Consumer Sales. For sales to individual consumers shipped within the United States, risk of loss and title transfer to the buyer upon carrier delivery to the address provided by Buyer at checkout. "Delivery" means the carrier's recorded delivery scan, photograph, or signature confirmation as applicable to the carrier's standard service level. Mechman bears the risk of loss in transit for consumer shipments. Buyer's exclusive remedy in the event of loss in transit on a consumer shipment is set forth in Section 6.7 (uninsured shipments) and Section 7 (shipments protected by Fully Guaranteed Package Protection).
6.6. Risk of Loss — Commercial Sales. For sales to dealers, distributors, OEMs, and other commercial buyers, risk of loss and title transfer to the buyer upon Mechman's tender of the package to the carrier (UCC § 2-509(1)(a) shipment-contract default), unless a separate written agreement provides otherwise.
6.7. Uninsured Consumer Shipments. Consumer buyers who decline Fully Guaranteed Package Protection at checkout receive the standard carrier-issued declared-value coverage as the sole means of recovery for loss or damage in transit (typically $100 for FedEx Ground unless additional coverage is purchased). Mechman will assist Buyer in filing a carrier claim but does not assume liability for amounts in excess of carrier-provided coverage.
6.8. Carrier delivery confirmation, including photo proof of delivery, GPS tracking, or driver release scan, constitutes presumptive proof of delivery. Buyer disputes regarding the fact of delivery are between the buyer and the carrier, except where Section 7 applies.
6.9. The buyer is solely responsible for providing accurate, complete, and deliverable shipping information at checkout. Mechman is not liable for shipments delayed, returned, lost, or stolen due to buyer-supplied incorrect, incomplete, or undeliverable addresses. Reshipment of returned packages caused by buyer address errors is at buyer expense.
6.10. Address changes after order placement are not guaranteed. Address changes requested after a package has shipped void any applicable Fully Guaranteed Package Protection coverage.
6.11. Mechman does not ship internationally. Buyers outside the United States may use a U.S.-based freight forwarder at their own risk. Once a package is delivered to a freight forwarder, Mechman has no further liability. Fully Guaranteed Package Protection does not cover freight-forwarder shipments.
6.12. Shipments to Hawaii, Alaska, Puerto Rico, and U.S. territories may incur additional shipping charges quoted at order placement. Shipments to APO/FPO/DPO military addresses ship via USPS only and may have extended transit times.
6.13. Buyers are responsible for inspecting all packages upon delivery and reporting visible damage to the carrier and to Mechman within 48 hours of delivery. Failure to report damage within this window constitutes acceptance of the product as delivered.
6.14. Flat-Rate Shipping. Mechman offers flat-rate shipping at the rate quoted at checkout for eligible products to eligible destinations. Flat-rate shipping does not apply to oversized items, freight shipments, expedited services, or non-continental U.S. addresses, which are quoted separately.
6.15. Freight Shipments. Engine stands and other oversized items ship via freight carrier and may require lift-gate service, residential delivery surcharge, or appointment scheduling at additional cost. Freight shipments are not eligible for Fully Guaranteed Package Protection. Buyer is responsible for inspecting freight shipments at the time of delivery and noting any damage on the carrier's delivery receipt before signing. Concealed damage must be reported to the carrier and to Mechman within 48 hours of delivery.
6.16. Held or Refused Shipments. Packages held at the carrier facility, refused at delivery, or returned to Mechman due to buyer non-response will be reshipped at buyer expense. Packages unclaimed for more than 30 days may, at Mechman's discretion, be treated as a return subject to a restocking fee or forfeited if the product is final sale.

7. Fully Guaranteed Package Protection
7.1. Coverage. Fully Guaranteed Package Protection ("FGPP") is an optional enhanced shipping service available at checkout. When purchased, Mechman will ship a replacement unit if the original shipment is lost in transit by the carrier or stolen post-delivery from a confirmed delivery address, subject to the documentation, eligibility, and approval requirements of this section.
7.2. Replacement Only. FGPP provides replacement only. No cash refunds, store credit, partial refunds, or substitute compensation will be issued under this protection. A buyer's separate purchases or substitute parts acquired during the claim process do not modify, replace, or convert this coverage to any other form of remedy.
7.3. Coverage Limit. Replacement coverage is limited to the original purchase price of the alternator on the invoice. Coverage does not extend to shipping charges, optional services, taxes, accessories, or any other line item.
7.4. Claim Window. Claims must be submitted in writing to contact@mechman.com within fourteen (14) calendar days of the delivery date shown on carrier tracking. Claims received outside this window will be denied.
7.5. Claim Type. The claim must accurately identify the incident type. "Lost in transit" applies only when carrier tracking does not show delivery. "Stolen post-delivery" applies only when carrier tracking shows delivery but the buyer did not receive the package. If a claim is filed under the wrong incident type, Mechman will return the claim to Buyer with a statement of the correct type and a request to refile. The fourteen (14) calendar day claim window in Section 7.4 will be tolled from the date Mechman returns the claim until the buyer refiles, provided the buyer refiles within seven (7) calendar days of receiving the return notice. Failure to refile within that period will result in denial.
7.6. Police Report. Stolen post-delivery claims require a police report from the law enforcement agency with jurisdiction over the delivery address, filed within thirty (30) days of the delivery date, with a case number that Mechman may independently verify.
7.7. Replacement Pickup. Approved replacements ship to a FedEx Hold at Location of Mechman's selection. Pickup requires valid government-issued photo identification matching the name on the original order. Replacements are not delivered to a residential or business address. Replacements not picked up within thirty (30) days of arrival at the Hold at Location will be returned to Mechman, and the claim will be considered fulfilled.
7.8. Substitution. If the original product is unavailable, Mechman may, at its discretion, substitute a comparable unit of equivalent or greater performance specification (defined as matching or exceeding the original unit's amperage output rating, voltage configuration, mounting pattern, and pulley configuration), or issue store credit at the original purchase price toward an alternate selection.
7.9. Processing Time. Approved claims are processed within twenty-one (21) business days of receipt of complete claim documentation, plus standard build time on the replacement unit.
7.10. One-Time Service. FGPP applies to the original shipment only. Coverage does not transfer to the replacement unit. A customer is limited to one approved FGPP claim per twelve (12) month period. If a buyer purchases FGPP on a subsequent order placed within twelve (12) months of an approved claim, Mechman will refund the FGPP fee for that subsequent order at the time of shipment, as coverage cannot apply.
7.11. Exclusions. FGPP does not cover: refused deliveries; shipments to incorrect, incomplete, or unverified addresses provided by the buyer; freight forwarder shipments; freight shipments; address changes made after shipment; post-delivery damage; theft from open commercial premises during business hours where the buyer is the premises operator; theft from unattended vehicles where the package was visible from outside the vehicle; or claims filed beyond the fourteen-day window or any tolled period under Section 7.5.
7.12. Fraudulent Claims. Filing a false claim, false police report, or providing materially false documentation will result in denial of the claim, refusal of all future Mechman orders, and referral to law enforcement where credible evidence of criminal fraud exists. Filing a false police report or false insurance claim is a criminal offense in all 50 states.
7.13. This Section Supersedes Section 5. With respect to claims under Fully Guaranteed Package Protection, this section governs exclusively and supersedes any general refund discretion provided in Section 5.

8. B-Stock Products
8.1. Definition. B-Stock products are display units, factory-refurbished units, customer-returned units, or units with minor cosmetic imperfections offered at a discount from standard retail pricing. B-Stock products may have light scratches, finish blemishes, small dents, or other cosmetic conditions but are tested to meet Mechman performance and reliability standards prior to shipment. Cosmetic photographs are not provided unless specifically requested before purchase.
8.2. Final Sale. All B-Stock products are sold as final sale. No returns, exchanges, refunds, store credit, or trade-in credits will be issued under any circumstance, including but not limited to dissatisfaction, fitment issues, cosmetic condition, change of mind, or duplicate purchase. B-Stock products are not eligible for the Loyalty Trade-In Program, non-Mechman trade-in offers, dealer return programs, or any other return or exchange offered by Mechman.
8.3. Functional Warranty. B-Stock products carry a 90-day functional warranty beginning on the date of delivery as shown on carrier tracking. The functional warranty covers performance failures of the unit only. The functional warranty does not cover: cosmetic condition; labor; installation, removal, or reinstallation costs; diagnostic fees; towing; rental vehicles; lost wages; loss of use; consequential or incidental damages; or any expense other than repair of the unit itself.
8.4. Original Purchaser. The B-Stock functional warranty applies only to the original purchaser. The warranty is non-transferable and terminates upon resale or transfer of ownership for value.
8.5. Warranty Exclusions. The B-Stock functional warranty does not cover damage or failure caused by: improper installation; mechanical damage from external causes; exposure to moisture, salt, road chemicals, or other contaminants outside normal vehicle operating conditions; accident, abuse, neglect, or misuse; alteration of the product by any party other than Mechman; or use of the product outside the application specified by Mechman. This exclusion does not condition warranty coverage on the use of any specific brand of related parts, accessories, or services, and is not intended as a tie-in sales provision under 15 U.S.C. § 2302(c).
8.6. No Modifications. B-Stock products are sold as-built. No modifications, alterations, or customizations are permitted, including but not limited to paint changes, pulley swaps, regulator clocking, harness changes, plug type changes, regulator upgrades, or amperage modifications. Buyer requests for modifications to B-Stock products will be declined. Plug type, regulator type, finish, and pulley as shipped are final.
8.7. Promotional Exclusions. B-Stock products are not eligible for promotional codes, dealer or distributor discounts, VIP build upgrades, free belt offers, free shipping offers, or any combined offer or stacked discount. Pricing on B-Stock products is fixed at the listed price.
8.8. Fitment Responsibility. Mechman lists B-Stock products by OEM configuration only. While Mechman uses fitment information provided through its website in good faith to assist with product selection, the buyer is solely responsible for verifying correct fitment prior to purchase. Custom swaps, aftermarket modifications, non-stock accessories, non-OEM brackets, engine swaps, or any deviation from the original equipment manufacturer configuration may interfere with installation and are not Mechman's responsibility. Fitment issues caused by buyer-side modifications, buyer error, or buyer reliance on third-party advice are not covered under the functional warranty and do not qualify for any return, exchange, refund, or replacement.
8.9. Shipping. B-Stock products ship within standard processing of 7-10+ business days. Expedited processing and expedited shipping are not available for B-Stock products under any circumstance.
8.10. Carrier Delivery. Carrier delivery confirmation, including photo proof of delivery or driver release scan, constitutes proof of delivery for B-Stock shipments. Disputes over whether a package was delivered are between the buyer and the carrier and are not the responsibility of Mechman.
8.11. Warranty Repair Process. Buyers seeking warranty repair under the 90-day functional warranty must contact Mechman at contact@mechman.com to obtain a Return Goods Authorization (RGA) number prior to shipping any product back to Mechman. Products received without an RGA number may be refused or returned at buyer expense. Buyer is responsible for inbound shipping costs to Mechman. Mechman covers outbound return shipping within the continental United States for valid warranty repairs only. Units found to have no fault, to be outside warranty coverage, or to have been damaged by causes excluded under Section 8.5 will be returned at buyer expense, with a diagnostic fee of $89.00 and outbound return-shipping fees applied. The diagnostic fee is subject to change; the then-current fee will be disclosed to Buyer in writing prior to charging.
8.12. Limitation of Remedy. The exclusive remedy under the B-Stock functional warranty is repair of the original unit at Mechman's facility. Mechman is not obligated to issue refunds, replacements, store credit, or substitute units in lieu of repair. If repair is not possible due to part availability, damage, or other reasons, Mechman may, at its discretion, offer a substitute unit of comparable specification or credit toward an alternate selection at the original purchase price. The buyer's sole and exclusive remedy under this warranty is limited to the cost of the original B-Stock product purchase, except where this remedy fails of its essential purpose under Tenn. Code Ann. § 47-2-719(2), in which case the buyer's remedy is limited to repair, replacement, or refund at Mechman's discretion.
8.13. This Section Supersedes Section 5. With respect to B-Stock products, this section governs exclusively and supersedes any general refund discretion provided in Section 5.

9. Standard Product Warranties
9.1. New Automotive Alternators. New automotive alternators carry a two (2) year limited repair warranty from the date of original purchase. This standard warranty applies only to the original purchaser. If an extended warranty (1-year, 2-year, or Lifetime Internal Parts) is purchased at the time of order, the extended warranty period replaces (not adds to) the standard 2-year period and applies from the date of original purchase.
9.2. New marine alternators carry a one (1) year limited repair warranty from the date of original purchase. Marine alternators are not eligible for extended warranty upgrades. Marine alternators are intended for use only in the marine application specified at the time of order; warranty does not apply to marine alternators installed in non-marine applications.
9.3. Rebuilt alternators (including the Flat-Rate Rebuild Service) carry a 60-day limited warranty on internal components from the date of return to the buyer. Rebuilt units are not eligible for extended warranty upgrades.
9.4. Brackets, pulleys, belts, harnesses, regulators, and other parts and accessories carry a 90-day limited warranty from the date of original purchase against manufacturing defects only.
9.5. Engine stands carry a 90-day limited warranty from the date of original purchase against manufacturing defects only. Engine stands are not eligible for Fully Guaranteed Package Protection.
9.6. All standard product warranties cover repair of the product only. Warranties do not cover labor, installation, removal, towing, diagnostic fees, rental vehicles, lost wages, loss of use, or any consequential or incidental damages.
9.7. All warranties are non-transferable and terminate upon resale or transfer of ownership for value.
9.8. Extended Warranties. Optional extended warranty coverage (1-year, 2-year, or Lifetime Internal Parts) is available at additional cost on eligible alternators. Extended warranties must be purchased at the time of original order. Extended warranties cannot be added after the order is placed and are non-refundable once activated.
9.9. Extended warranties are not available on rebuilt or marine alternators.
9.10. Proof of Purchase. Warranty service requires the original proof of purchase, which may be: a Mechman invoice or order confirmation; a credit card or bank statement showing the Mechman charge; or a signed dealer/installer receipt referencing the Mechman serial number. Buyers without any acceptable proof of purchase are not eligible for warranty service.
9.11. The standard product warranty is voided by: alteration of the product; physical abuse; misuse; improper installation; use outside the product's intended application; modification by any party other than Mechman; exposure to moisture, salt, or chemicals outside normal vehicle operating conditions; or any cause not attributable to a manufacturing defect in the unit as shipped. This exclusion does not condition warranty coverage on the use of any specific brand of related parts, accessories, or services, and is not intended as a tie-in sales provision under 15 U.S.C. § 2302(c).
9.12. Dead-on-Arrival (DOA). If a new automotive alternator does not function on first installation and Buyer reports the failure in writing to contact@mechman.com within fourteen (14) calendar days of the delivery date, Mechman will, at its discretion, expedite warranty repair processing and provide a prepaid inbound shipping label. DOA status does not entitle Buyer to refund or replacement in lieu of repair, and the unit must be received at Mechman's facility for verification. The remedies in this Section 9.12 supplement, but do not enlarge, the standard warranty in Section 9.1.
9.13. Recall and Safety Notice. If Mechman determines that a product or batch of products presents a safety risk requiring recall or corrective action, Mechman will issue a written safety notice to known purchasers of affected units using contact information on file and will publish the notice on www.mechman.com. Buyers are responsible for keeping contact information current. Failure to keep contact information current does not waive Buyer's rights under any applicable safety regulation but may affect Buyer's ability to receive notice.

10. Warranty Service Process
10.1. Buyers seeking warranty service must contact Mechman at contact@mechman.com to obtain a Return Goods Authorization (RGA) number prior to returning any product. Products received without an RGA number may be refused or returned at buyer expense.
10.2. Buyers are responsible for inbound shipping costs to Mechman's facility in Knoxville, Tennessee. Mechman covers outbound return shipping within the continental United States for valid in-warranty repairs only. Buyers in Hawaii, Alaska, Puerto Rico, U.S. territories, or any non-continental address are responsible for both inbound and outbound shipping costs.
10.3. Products must be packaged adequately to prevent transit damage. Mechman recommends double-boxing for alternators. Products damaged in transit due to insufficient packaging are not covered under warranty and may be returned at buyer expense.
10.4. Products received outside their warranty period will be returned to the buyer at buyer expense.
10.5. No Fault Found Diagnostic Fee. Products tested and found to have no fault ("No Fault Found" or "NFF") will be returned to the buyer at buyer expense, with a diagnostic fee of $89.00 deducted from any refund issued at Mechman's discretion. The diagnostic fee is subject to change; the then-current fee will be disclosed to Buyer in writing prior to charging.
10.6. Products found to be damaged by causes excluded under the applicable warranty will be returned to the buyer at buyer expense, or repaired at buyer expense if the buyer authorizes non-warranty repair.
10.7. Standard warranty repair processing is up to 5 business days from receipt and check-in. Check-in typically takes 7-10+ business days from delivery to Mechman. Expedited warranty service is not available.
10.8. The exclusive remedy under any Mechman warranty is repair of the product, except where such remedy fails of its essential purpose under Tenn. Code Ann. § 47-2-719(2). Mechman is not obligated to issue refunds, replacements, or substitute units in lieu of repair.

11. LIMITATION OF IMPLIED WARRANTIES
11.1. TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C. § 2301 ET SEQ.), ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WRITTEN LIMITED WARRANTY STATED IN THESE TERMS. FOR NEW AUTOMOTIVE ALTERNATORS, THIS DURATION IS TWO (2) YEARS FROM THE DATE OF ORIGINAL PURCHASE (OR THE EXTENDED WARRANTY PERIOD, IF PURCHASED). FOR B-STOCK ALTERNATORS, NINETY (90) DAYS FROM THE DATE OF DELIVERY. FOR MARINE ALTERNATORS, ONE (1) YEAR FROM THE DATE OF ORIGINAL PURCHASE. FOR REBUILT ALTERNATORS, SIXTY (60) DAYS FROM THE DATE OF RETURN TO THE BUYER. FOR PARTS, ACCESSORIES, AND ENGINE STANDS, NINETY (90) DAYS FROM THE DATE OF ORIGINAL PURCHASE.
11.2. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
11.3. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY MECHMAN, ITS EMPLOYEES, AGENTS, DEALERS, OR DISTRIBUTORS SHALL CREATE ANY WARRANTY OR EXPAND THE SCOPE OF ANY EXPRESS WARRANTY PROVIDED HEREIN.

12. LIMITATION OF LIABILITY
12.1. TO THE FULLEST EXTENT PERMITTED BY LAW, MECHMAN'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, ANY PRODUCT, OR ANY SERVICE, REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), SHALL NOT EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
12.2. IN NO EVENT SHALL MECHMAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION, RENTAL VEHICLE COSTS, TOWING COSTS, INSTALLATION OR REMOVAL LABOR, DIAGNOSTIC FEES, OR DAMAGE TO OTHER VEHICLE COMPONENTS, EVEN IF MECHMAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3. MECHMAN IS NOT LIABLE FOR ANY DAMAGE RESULTING FROM IMPROPER INSTALLATION, USE OUTSIDE THE PRODUCT'S INTENDED APPLICATION, BUYER MODIFICATION, OR ANY THIRD-PARTY ACT OR OMISSION.
12.4. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY IN THOSE STATES.
12.5. NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, THE LIMITATIONS OF LIABILITY IN THIS SECTION 12 DO NOT APPLY TO: (A) PERSONAL INJURY OR DEATH CLAIMS; (B) CLAIMS ARISING FROM MECHMAN'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD; OR (C) ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12A. Force Majeure
12A.1. Mechman is not liable for delays in performance, failure to perform, or any other consequence resulting from circumstances beyond Mechman's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, civil unrest, embargoes, government actions, carrier delays or failures, supplier delays or failures, raw material shortages, labor disputes, strikes, pandemics, epidemics, public health emergencies, cyberattacks, fires, floods, severe weather, or utility outages (each, a "Force Majeure Event").
12A.2. Upon a Force Majeure Event, Mechman will use commercially reasonable efforts to (a) notify affected buyers of the delay and the revised expected ship date; (b) comply with the cancel-or-consent procedure in Section 6.3 where the delay extends performance beyond the federal Mail Order Rule period; and (c) resume performance as soon as practicable. A Force Majeure Event does not relieve Buyer of any payment obligation for products and services already delivered.

13. Indemnification (Commercial Buyers Only)
13.1. This Section 13 applies only to Buyers acting in a commercial capacity, including dealers, distributors, OEMs, installers, fleet operators, and other commercial purchasers. It does not apply to individual consumers purchasing for personal, family, or household use, except to the extent permitted by applicable consumer-protection law.
13.2. Subject to Section 13.1 and to the fullest extent permitted by law, commercial Buyer agrees to indemnify, defend, and hold harmless Honest Solutions, LLC dba Mechman Alternators, its officers, directors, employees, agents, dealers, distributors, and affiliates from and against any third-party claims, demands, damages, costs, and expenses (including reasonable attorneys' fees) to the extent such claims arise from: (a) Buyer's installation, modification, or use of any Mechman product in violation of the product's intended application; (b) Buyer's breach of these Terms; (c) Buyer's violation of any law in connection with Buyer's use, resale, or repackaging of the product; or (d) Buyer's negligence or willful misconduct.
13.3. This indemnification obligation does not apply to claims arising from Mechman's manufacturing defect, gross negligence, willful misconduct, or violation of law.
13.4. Mechman shall have the right, but not the obligation, to participate in the defense of any indemnified claim with counsel of its choosing. Buyer shall not settle any indemnified claim that imposes any obligation on Mechman without Mechman's prior written consent.

14. Chargebacks and Disputed Transactions
14.1. Buyers are encouraged to contact Mechman directly at contact@mechman.com to resolve any dispute regarding an order, product, or service before initiating a chargeback or payment dispute with their card issuer, bank, or payment processor. Mechman will respond in good faith within seven (7) business days of receiving notice.
14.2. Nothing in these Terms restricts Buyer's non-waivable rights under the Fair Credit Billing Act (15 U.S.C. §§ 1666-1666i) or Regulation E (12 CFR Part 1005) to dispute charges with the card issuer or bank. Buyer's failure to first attempt informal resolution with Mechman does not bar a chargeback but may, at Mechman's discretion, be raised in defense of the chargeback and may affect Buyer's eligibility for future Mechman programs (including but not limited to discount programs and dealer accounts) where Mechman concludes the chargeback was filed without reasonable basis.
14.3. Buyers who initiate fraudulent chargebacks (defined as chargebacks where the underlying transaction is undisputed, the product was delivered as ordered, and Buyer materially misrepresents the basis for dispute) may be subject to: (a) refusal of all future orders from Mechman; (b) recovery of disputed amounts plus chargeback processing fees through legal action; (c) reporting to law enforcement where credible evidence of criminal fraud exists; and (d) pursuit of all available legal remedies, including but not limited to damages, attorneys' fees, and injunctive relief.
14.4. Mechman reserves the right to provide carrier delivery records, communications, photographs, internal notes, and any other relevant documentation to card issuers, banks, payment processors, and dispute adjudicators in defense of any chargeback.
14.5. Reference to Section 6.7 (uninsured shipments) and Section 7 (Fully Guaranteed Package Protection) for the allocation of risk of loss between Mechman and Buyer.
14.6. Pre-Suit Notice. Before filing any lawsuit or initiating any formal complaint with a regulatory agency or attorney general's office (other than a chargeback or payment-network dispute, which is preserved by Section 14.2), Buyer must first provide Mechman with written notice of the dispute and a sixty (60) day opportunity to cure. Notice must be sent to contact@mechman.com and to Honest Solutions, LLC, Attn: Legal/Compliance, 1035 Data Lane, Knoxville, TN 37932, with sufficient detail to allow Mechman to investigate. Failure to provide pre-suit notice may, at Mechman's discretion, be raised as a defense to the claim and may reduce or bar recovery of attorneys' fees.

15. Dispute Resolution and Governing Law
15.1. These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.
15.2. Forum. Subject to Sections 15.3 and 15.4, any dispute, claim, or controversy arising out of or relating to these Terms, any product, or any service shall be resolved exclusively in the state or federal courts located in Knox County, Tennessee. Buyer consents to personal jurisdiction in such courts and waives any objection to venue.
15.3. Small Claims Carve-Out. Either party may bring an individual action in a small-claims court of competent jurisdiction in Buyer's county of residence (or, for commercial Buyers, the county of Buyer's principal place of business) for any claim within that court's monetary jurisdiction, in lieu of the forum specified in Section 15.2. This Section 15.3 does not authorize class, collective, representative, or aggregated proceedings in any forum.
15.4. Consumer Statutory Rights. Nothing in this Section 15 limits any non-waivable consumer right available to Buyer under the law of the state in which Buyer resides at the time of purchase, and any provision of these Terms that conflicts with such non-waivable rights shall be enforced to the maximum extent permitted in that state and unenforceable to the extent it conflicts.
15.5. The prevailing party in any dispute arising out of or relating to these Terms shall be entitled to recover reasonable attorneys' fees, court costs, and other legal expenses from the non-prevailing party, to the extent permitted by applicable law.
15.6. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
15.7. ANY CLAIM FOR BREACH OF CONTRACT FOR THE SALE OF GOODS BETWEEN BUYER AND MECHMAN MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR BE PERMANENTLY BARRED, EXCEPT WHERE A LONGER LIMITATIONS PERIOD IS REQUIRED BY APPLICABLE LAW. THIS LIMITATION IS A MATERIAL TERM OF THESE TERMS AND IS ENFORCEABLE UNDER TENN. CODE ANN. § 47-2-725(1). THIS SECTION 15.7 APPLIES ONLY TO CLAIMS FOR BREACH OF CONTRACT FOR THE SALE OF GOODS UNDER ARTICLE 2 OF THE TENNESSEE UNIFORM COMMERCIAL CODE AND DOES NOT SHORTEN OR LIMIT ANY CLAIM ARISING UNDER ANY STATUTORY CONSUMER-PROTECTION LAW, ANY CLAIM FOR PERSONAL INJURY, ANY CLAIM ARISING FROM FRAUD, OR ANY OTHER CLAIM FOR WHICH THE LIMITATIONS PERIOD IS GOVERNED BY A DIFFERENT STATUTE.

16. Privacy, Data, and Communications
16.1. Information Collected. Mechman collects personal information necessary to process orders and provide customer service, including but not limited to: name, billing and shipping address, email address, telephone number, vehicle application information, payment information, IP address, and order history. Mechman may also collect technical information automatically through cookies and similar technologies, including browser type, device information, pages visited, and referring website. Detailed information is set forth in our Privacy Policy, available at www.mechman.com/privacy-policy/, which is incorporated into these Terms by reference.
16.2. Use of Information. Personal information is used to process and fulfill orders; provide customer service, warranty service, and technical support; communicate about orders, shipments, and warranty claims; verify billing and shipping information and prevent fraud; comply with legal obligations; and improve products, services, and website functionality.
16.3. Sharing of Information. Mechman does not sell buyer personal information to third parties. Personal information may be shared with: payment processors and financial institutions to process transactions; shipping carriers to fulfill orders; service providers performing services on Mechman's behalf, subject to confidentiality obligations; law enforcement, regulators, or other parties as required by law or to protect Mechman's legal rights; and successors in the event of a merger, acquisition, or sale of business assets.
16.4. Data Retention. Mechman retains personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and tax obligations (typically a minimum of seven years for transaction records), enforce agreements, and resolve disputes.
16.5. Buyer Rights. Buyers may request access to, correction of, or deletion of their personal information by contacting contact@mechman.com. Mechman will respond to verifiable requests within a reasonable time and as required by applicable law. Certain information may be retained as required by law or for legitimate business purposes notwithstanding a deletion request.
16.6. Cookies and Tracking. Mechman's website uses cookies and similar technologies for essential site functionality, analytics, and advertising. Buyers may control cookie preferences through their browser settings; disabling cookies may affect website functionality.
16.7. California Residents. California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected, the right to delete personal information, the right to correct inaccurate information, the right to opt out of any sale or sharing of personal information, and the right to non-discrimination for exercising these rights. Mechman does not sell personal information. To exercise these rights, contact contact@mechman.com or write to Honest Solutions, LLC, Attn: Privacy Officer, 1035 Data Lane, Knoxville, TN 37932.
16.8. Children's Privacy. Mechman's website and services are not directed to children under 18. Mechman does not knowingly collect personal information from children under 18. If Mechman becomes aware that personal information has been collected from a child under 18, that information will be deleted.
16.9. Transactional Communications. By placing an order or contacting Mechman, you consent to receive transactional communications via email, phone, or text related to your order, warranty, or account.
16.10. Telephone and Text Communications. By providing a phone number at order placement, you consent to receive transactional communications from Mechman, including shipping notifications, warranty correspondence, order updates, and time-sensitive service messages, by phone call, voicemail, or text message at the number provided. Standard message and data rates may apply. You may revoke consent for non-essential communications at any time by replying STOP to any text message or by contacting contact@mechman.com. Mechman will not use your phone number for any marketing call or text message without separate, prior express written consent meeting the requirements of the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC implementing regulations.
16.11. Recording — Notice and Consent. Mechman records or archives telephone calls, text messages, email correspondence, and online chat sessions for quality assurance, training, dispute resolution, and legal protection purposes. By engaging in such communications, Buyer consents to such recording or archiving. For Buyers in jurisdictions requiring two-party (all-party) consent for the recording of communications, including but not limited to California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, Mechman provides notice of recording at the start of each recorded telephone call, and Buyer's continued participation in the call following notice constitutes consent. Buyer may decline recording, in which case Mechman will discontinue the recording or, at Mechman's discretion, the call.
16.12. Data Security. Mechman implements reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and Mechman cannot guarantee absolute security.
16.13. Changes to Privacy Provisions. Mechman may update these privacy provisions at any time. The "Last Updated" date at the top of this page reflects the most recent revision.

17. Changes to Terms
17.1. Mechman reserves the right to modify these Terms at any time. The "Last Updated" date at the top of this page reflects the most recent revision.
17.2. Material modifications to these Terms will take effect for orders placed on or after the date of the modification. The version of these Terms in effect at the time an order is placed governs that order, including any subsequent warranty service or claim arising from that order.
17.3. Mechman maintains an archive of prior versions of these Terms. Buyers may request a copy of the Terms in effect at the time of their original purchase by emailing contact@mechman.com.
17.4. Continued use of the Mechman website after a modification of these Terms constitutes acceptance of the modified Terms with respect to future orders only.

18. Severability, Waiver, and Assignment
18.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
18.2. Mechman's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
18.3. These Terms, together with any policies or documents expressly incorporated herein, constitute the entire agreement between buyer and Mechman with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, communications, and understandings.
18.4. Buyer may not assign these Terms or any rights or obligations hereunder without Mechman's prior written consent. Mechman may assign these Terms freely. Any attempted assignment in violation of this section is void.

19. Survival
19.1. Sections 4 (Intellectual Property), 6 (Shipping, Delivery, and Risk of Loss), 7 (Fully Guaranteed Package Protection), 8 (B-Stock Products), 9 (Standard Product Warranties), 10 (Warranty Service Process), 11 (Limitation of Implied Warranties), 12 (Limitation of Liability), 12A (Force Majeure), 13 (Indemnification), 14 (Chargebacks and Disputed Transactions), 15 (Dispute Resolution and Governing Law), 16 (Privacy, Data, and Communications), 18 (Severability, Waiver, and Assignment), and this Section 19 shall survive termination, expiration, or rescission of these Terms or any sale.

20. Contact Information
20.1. For all questions regarding these Terms, orders, warranty, returns, claims, or any other matter, contact Mechman at contact@mechman.com.
20.2. Mailing address: Honest Solutions, LLC dba Mechman Alternators, 1035 Data Lane, Knoxville, TN 37932.
20.3. Phone: (865) 522-6166 | Toll-Free: 888-MECHMAN.